Lifetime Manufacturing Warranty

Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. Appelblom Jewelry offers a free lifetime warranty against manufacturing defects on all Appelblom Jewelry fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Appelblom Jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. You can schedule an appointment or ship your item to our store. Customers are responsible for return shipping and insurance costs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, Appelblom Jewelry will commence with the repair.  If the customer chooses not to perform the repair, we offer complimentary shipping back to the customer. If a warranty issue is found, Appelblom Jewelry will repair the warrantied damage or replace the item without charge. 

We ask that you do not have other jewelers work on your jewelry bought from Appelblom Jewelry. Repair or service performed by a jeweler other than Appelblom Jewelry will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include: 

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Appelblom Jewelry recommends that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 650-685-8000 for more information.